Postmortem -
Read details
Sep 10, 10:07 BST
Resolved -
The platform changes were finished around 40 minutes ago and we've been monitoring since and everything is now stable. We'll continue to monitor closely over the next few hours and will of course update here if there are any further developments.
Sep 6, 17:42 BST
Update -
Whilst restarting some stations we noticed that there is an underlying issue with part of the Azure infrastructure and the way it is managing parts of our platform. We are making changes to this now and will be moving a small number of stations to a new section of the azure infrastructure. These stations will see an additional brief outage while they are moved.
We're sorry that this is taking so long to fully resolve, the vast majority of Stations have been kept on air during this period, although remote access has been interrupted for short periods for some stations.
We'll post another update shortly.
Sep 6, 16:44 BST
Update -
We have nearly completed the restarts of affected stations, we are down to just the last few stations now which should be completed in the very near future.
We have prioritised active Stations first, so if you are currently only evaluating Myriad Cloud you may find yours takes a little longer before we get to it, but it will be completed soon.
Sep 6, 15:25 BST
Update -
We are continuing to work on a fix for this issue.
Sep 6, 13:06 BST
Update -
This fix is now fully rolled out across the entire cloud platform and we are restarting affected stations so they pickup the fix.
Sep 6, 13:06 BST
Identified -
The issue has been identified and we are deploying the fix now.
Sep 6, 12:58 BST
Investigating -
Some stations are having an issue with remote login to their Myriad Cloud Native (azure hosted) stations.
We have identified the root cause of the issue and are working to deploy a fix urgently.
We'll update here as soon as we have more information.
Sep 6, 12:41 BST