Update - The internet connection has now been restored using a temporary provision while the engineers continue to work on restoring the main internet connections. This connection uses a temporary IP address and this it is possible that it may reconnect a couple of times over the next few hours.
Myriad Anywhere has already automatically reconnected to the affected Myriad stations as it is designed to deal with Internet connection issues such as this.
We understand from the data centre that it is expected to be several hours before the primary and normal backup connections are fully restored and we will continue to update this status as soon as new information becomes available.
Nov 10, 2026 - 13:41 GMT
Myriad Anywhere has already automatically reconnected to the affected Myriad stations as it is designed to deal with Internet connection issues such as this.
We understand from the data centre that it is expected to be several hours before the primary and normal backup connections are fully restored and we will continue to update this status as soon as new information becomes available.
Nov 10, 2026 - 13:41 GMT
Identified - We are aware of a significant Internet connectivity issue affecting a number of our Myriad Cloud Dedicated customers.
This is due to an third party severing all of the fibre optic lines going into one of the major data centres that we use and is outside of our control.
This affects users hosted out of The Mediasite data centre based in the Chorley, it does not affect any stations hosted in Chicago or London, nor does it affect any Myriad Cloud (Azure Native) stations.
The Mediasite engineers are urgently working to restore connectivity using alternate fibre provision, and we will provide an update as soon as we have more information.
Nov 10, 2026 - 13:29 GMT
This is due to an third party severing all of the fibre optic lines going into one of the major data centres that we use and is outside of our control.
This affects users hosted out of The Mediasite data centre based in the Chorley, it does not affect any stations hosted in Chicago or London, nor does it affect any Myriad Cloud (Azure Native) stations.
The Mediasite engineers are urgently working to restore connectivity using alternate fibre provision, and we will provide an update as soon as we have more information.
Nov 10, 2026 - 13:29 GMT
Myriad Cloud
Degraded Performance
Myriad Cloud Playout (Native/Azure based)
Operational
Myriad Cloud (Native/Azure based) Management
Operational
Myriad Cloud Playout (Cloud Dedicated)
Degraded Performance
Myriad Anywhere Cloud, Broadcast Radio Live
Operational
Myriad Anywhere Cloud
Operational
Broadcast Radio Live
Operational
Streaming, Web hosting, Apps and smart speaker skills
Operational
Streaming Services
Operational
Streaming Statistics
Operational
Broadcast.Radio websites
Operational
Apps: Apple (iOS) and Google (Android) Apps
Operational
Voice Skills (e.g. Amazon Echo "Alexa" devices)
Operational
Account management, Technical Support and other online services
Operational
Contacting Broadcast Radio
Operational
Online licensing portal
Operational
Online assistant services like SongFacts and SmartInfo
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.