All Systems Operational
Myriad Cloud
Operational
Myriad Cloud Playout (Native/Azure based)
Operational
Myriad Cloud (Native/Azure based) Management
Operational
Myriad Cloud Playout (Cloud Dedicated)
Operational
Myriad Anywhere Cloud, Broadcast Radio Live
Operational
Myriad Anywhere Cloud
Operational
Broadcast Radio Live
Operational
Streaming, Web hosting, Apps and smart speaker skills
Operational
Streaming Services
Operational
Streaming Statistics
Operational
Broadcast.Radio websites
Operational
Apps: Apple (iOS) and Google (Android) Apps
Operational
Voice Skills (e.g. Amazon Echo "Alexa" devices)
Operational
Account management, Technical Support and other online services
Operational
Contacting Broadcast Radio
Operational
Online licensing portal
Operational
Online assistant services like SongFacts and SmartInfo
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Myriad Cloud Dedicated - Power maintenance at The Media Site data center in Chorley Sep 27, 2026 09:00-17:00 BST
Update -
We have received the following update from our partners at The MediaSite who have now confirmed that they will have electrical generators and custom Air Conditioning on site throughout the planned power works which dramatically reduces the chance of any outages. We would encourage anyone using our Myriad Cloud Dedicated platform to review the below:
Further to our previous communications regarding the planned power works at Strawberry Fields this Sunday, I wanted to send you a copy of the final Risk Assessment and the plan we will be working to throughout the day.
IMPORTANT: Who this affects
This planned work ONLY affects customers with Virtual Machines (VMs) hosted at our Chorley facility.
It does NOT affect VMs hosted in Pittsburgh or London, and it does NOT affect our streaming, Bare Metal Server, app or website customers.
If you do not have a VM hosted in Chorley, your service is not affected by these planned power works.
Planned work window:
Sunday, from 7:30am for approximately 6 hours.
The power isolation may take place at any time from 7:30am during this work window.
The work at Strawberry Fields involves replacing the incoming electrical feeds and backup switching equipment. Unfortunately, to do this, all of the normal and backup power routes into the building have to be switched off while the work takes place.
The outage itself is outside our control, but we have spent a considerable amount of time looking at what we can do to reduce the risk and hopefully keep services running throughout.
We have arranged a 20 kVA temporary generator, a temporary electrical supply into the facility, portable air conditioning and additional fans to keep air moving around the racks.
Andrea and I will both be on site throughout Sunday with our team, along with the electrical contractor, keeping a close eye on the servers, the temporary power and, most importantly, the temperature in the DC.
The Risk Assessment sets out what we are doing, the risks we have identified and the limits we will work to.
View the Full Risk Assessment
I do want to be completely open about one thing. These measures are there to reduce the risk. They cannot guarantee that services will remain online throughout the work.
We are going to do everything we reasonably can to keep services running. However, if the temporary power fails, the cooling cannot cope, or the temperature in the DC continues to rise, there will come a point where we have to shut equipment down rather than risk damaging it.
If we reach that point, we will make that decision based on what is happening in the DC at the time. We will not keep servers running simply because we don't want to take services offline. Protecting the equipment, and making sure we can bring everything back safely afterwards, has to come first.
We have gone through the plan and Risk Assessment with our insurers, Hiscox. They are happy with the measures we are putting in place, provided we follow the plan and the temperature limits we have set.
We are sharing the Risk Assessment with our customers and key stakeholders because I think it is important that everyone can see exactly what we are doing, rather than simply being told that we have a plan.
Updates on Sunday
We will provide updates if anything significant changes during the work, and we will confirm once the work is complete, normal power has been restored and everything is back to normal.
Hopefully, most of what is contained in the Risk Assessment will never need to be used. But given the nature of the work, I would much rather have a detailed plan that we don't need than find ourselves making decisions on the fly on Sunday morning.
Thank you for your patience and understanding.
Kind regards,
Darren Shortt
The Mediasite UK Ltd
Sep 24, 2026 - 11:44 BST
Further to our previous communications regarding the planned power works at Strawberry Fields this Sunday, I wanted to send you a copy of the final Risk Assessment and the plan we will be working to throughout the day.
IMPORTANT: Who this affects
This planned work ONLY affects customers with Virtual Machines (VMs) hosted at our Chorley facility.
It does NOT affect VMs hosted in Pittsburgh or London, and it does NOT affect our streaming, Bare Metal Server, app or website customers.
If you do not have a VM hosted in Chorley, your service is not affected by these planned power works.
Planned work window:
Sunday, from 7:30am for approximately 6 hours.
The power isolation may take place at any time from 7:30am during this work window.
The work at Strawberry Fields involves replacing the incoming electrical feeds and backup switching equipment. Unfortunately, to do this, all of the normal and backup power routes into the building have to be switched off while the work takes place.
The outage itself is outside our control, but we have spent a considerable amount of time looking at what we can do to reduce the risk and hopefully keep services running throughout.
We have arranged a 20 kVA temporary generator, a temporary electrical supply into the facility, portable air conditioning and additional fans to keep air moving around the racks.
Andrea and I will both be on site throughout Sunday with our team, along with the electrical contractor, keeping a close eye on the servers, the temporary power and, most importantly, the temperature in the DC.
The Risk Assessment sets out what we are doing, the risks we have identified and the limits we will work to.
View the Full Risk Assessment
I do want to be completely open about one thing. These measures are there to reduce the risk. They cannot guarantee that services will remain online throughout the work.
We are going to do everything we reasonably can to keep services running. However, if the temporary power fails, the cooling cannot cope, or the temperature in the DC continues to rise, there will come a point where we have to shut equipment down rather than risk damaging it.
If we reach that point, we will make that decision based on what is happening in the DC at the time. We will not keep servers running simply because we don't want to take services offline. Protecting the equipment, and making sure we can bring everything back safely afterwards, has to come first.
We have gone through the plan and Risk Assessment with our insurers, Hiscox. They are happy with the measures we are putting in place, provided we follow the plan and the temperature limits we have set.
We are sharing the Risk Assessment with our customers and key stakeholders because I think it is important that everyone can see exactly what we are doing, rather than simply being told that we have a plan.
Updates on Sunday
We will provide updates if anything significant changes during the work, and we will confirm once the work is complete, normal power has been restored and everything is back to normal.
Hopefully, most of what is contained in the Risk Assessment will never need to be used. But given the nature of the work, I would much rather have a detailed plan that we don't need than find ourselves making decisions on the fly on Sunday morning.
Thank you for your patience and understanding.
Kind regards,
Darren Shortt
The Mediasite UK Ltd
Sep 24, 2026 - 11:44 BST
Scheduled -
We have received the following critical maintenance notice from The Media Site, who in turn have received a works notice from the data centre that hosts many of The Media Site's customers. This does include some Myriad Cloud Dedicated customers as thes are hosted within that infrastructure.
This is for major planned maintenance power work at the end of September, hence the significant advanced notice.
The Media Site have raised serious operational concerns with the data centre about the duration of this electrical works, and the downtime that that will cause to stations hosted within that environment. They are continuing to actively work with the building's owners to find a resolution, so we expect to update this maintenance notice over the next few weeks as those conversations progress.
** Important steps: **
If your station is hosted on Myriad Cloud Dedicated then you should make sure that your streaming backup file is up to date via https://my.broadcast.radio/station/x/settings/streaming so that your radio station is able to continue playing out while this power maintenance is underway.
If you have migrated to Myriad Cloud Native then this work does not affect you.
This work does NOT affect Myriad Anywhere as this is hosted within Microsoft Azure.
As soon we have more information we will post an update to this announcement.
-----------------------------------------------------------------
⚠️ IMPORTANT SERVICE NOTICE – CHORLEY VM CUSTOMERS
Sunday 27th September
We have been notified by Strawberry Fields Digital Hub of planned electrical works on Sunday 27th September between 9am and 5pm.
This ONLY affects Virtual Machines (VMs) hosted at our Chorley data centre.
Streaming platforms, websites, mobile apps and VMs hosted in London, Germany and Pittsburgh are unaffected and will continue to operate normally.
What is happening?
Power to the building needs to be isolated while a new generator changeover system is installed. We have been advised that the isolation is expected to last approximately 4 hours, although the exact duration cannot yet be guaranteed.
Our Chorley infrastructure has backup power. However, the building’s air conditioning and data centre cooling will not operate during the power isolation.
Without cooling, we cannot safely run the physical server hardware for an extended period. Unless an alternative can be agreed, we will therefore have to carry out a controlled shutdown of the Chorley VM infrastructure.
What should Chorley VM customers do?
If your VM is responsible for your station’s audio playout or transmission, please start planning an alternative for this period now.
Your streaming service itself will remain online, so stations can play audio directly into their streaming platform, bypassing the Chorley VM.
Alternatively, you should consider arranging temporary or alternative transmission/playout for the maintenance period.
What are we doing about it?
We are genuinely sorry that we have to give customers this notice.
This maintenance and the decision to isolate power to the building are outside of our control.
We are continuing to push back on the proposed arrangements and are actively working with the building to find a way of mitigating or avoiding the outage to our infrastructure.
We have explored every practical mitigation route available to us so far and will continue doing so right up until the maintenance takes place.
However, ultimately, the building’s electrical supply and cooling infrastructure are not within our control, and we cannot prevent the building operator from carrying out essential electrical work.
If we can find a safe way of keeping the Chorley infrastructure operating, we absolutely will.
Sunday 27th September
Maintenance window: 9:00am–5:00pm
Current estimated power isolation: approximately 4 hours
We will provide further updates as soon as we receive more information.
For now, we strongly recommend that affected Chorley VM customers make contingency plans for their station’s playout during this period.
Darren Shortt
Development and Design
Phone: +44 01704335900
Email: darren@themediasite.co.uk
The Mediasite UK LTD, Strawberry Fields Digital Hub, Lancashire
themediasite.co.uk
Aug 17, 2026 - 09:27 BST
This is for major planned maintenance power work at the end of September, hence the significant advanced notice.
The Media Site have raised serious operational concerns with the data centre about the duration of this electrical works, and the downtime that that will cause to stations hosted within that environment. They are continuing to actively work with the building's owners to find a resolution, so we expect to update this maintenance notice over the next few weeks as those conversations progress.
** Important steps: **
If your station is hosted on Myriad Cloud Dedicated then you should make sure that your streaming backup file is up to date via https://my.broadcast.radio/station/x/settings/streaming so that your radio station is able to continue playing out while this power maintenance is underway.
If you have migrated to Myriad Cloud Native then this work does not affect you.
This work does NOT affect Myriad Anywhere as this is hosted within Microsoft Azure.
As soon we have more information we will post an update to this announcement.
-----------------------------------------------------------------
⚠️ IMPORTANT SERVICE NOTICE – CHORLEY VM CUSTOMERS
Sunday 27th September
We have been notified by Strawberry Fields Digital Hub of planned electrical works on Sunday 27th September between 9am and 5pm.
This ONLY affects Virtual Machines (VMs) hosted at our Chorley data centre.
Streaming platforms, websites, mobile apps and VMs hosted in London, Germany and Pittsburgh are unaffected and will continue to operate normally.
What is happening?
Power to the building needs to be isolated while a new generator changeover system is installed. We have been advised that the isolation is expected to last approximately 4 hours, although the exact duration cannot yet be guaranteed.
Our Chorley infrastructure has backup power. However, the building’s air conditioning and data centre cooling will not operate during the power isolation.
Without cooling, we cannot safely run the physical server hardware for an extended period. Unless an alternative can be agreed, we will therefore have to carry out a controlled shutdown of the Chorley VM infrastructure.
What should Chorley VM customers do?
If your VM is responsible for your station’s audio playout or transmission, please start planning an alternative for this period now.
Your streaming service itself will remain online, so stations can play audio directly into their streaming platform, bypassing the Chorley VM.
Alternatively, you should consider arranging temporary or alternative transmission/playout for the maintenance period.
What are we doing about it?
We are genuinely sorry that we have to give customers this notice.
This maintenance and the decision to isolate power to the building are outside of our control.
We are continuing to push back on the proposed arrangements and are actively working with the building to find a way of mitigating or avoiding the outage to our infrastructure.
We have explored every practical mitigation route available to us so far and will continue doing so right up until the maintenance takes place.
However, ultimately, the building’s electrical supply and cooling infrastructure are not within our control, and we cannot prevent the building operator from carrying out essential electrical work.
If we can find a safe way of keeping the Chorley infrastructure operating, we absolutely will.
Sunday 27th September
Maintenance window: 9:00am–5:00pm
Current estimated power isolation: approximately 4 hours
We will provide further updates as soon as we receive more information.
For now, we strongly recommend that affected Chorley VM customers make contingency plans for their station’s playout during this period.
Darren Shortt
Development and Design
Phone: +44 01704335900
Email: darren@themediasite.co.uk
The Mediasite UK LTD, Strawberry Fields Digital Hub, Lancashire
themediasite.co.uk
Aug 17, 2026 - 09:27 BST