Completed -
The scheduled maintenance has been completed.
Aug 6, 00:01 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 22:01 BST
Scheduled -
If your streaming service is using the UK South or UK West (B) networks, there will be no impact to you.
We've been informed by the datacentre operator of the UK West (A) streaming cluster (IONOS) that they are undertaking some immediate emergency maintenance to networking equipment. This has been communicated to us as a 3 hour window from 9PM BST on Wednesday 5th August to 00:00 BST on Thursday 6th August. We apologise for the late notice of this unplanned maintenance event, we have only received this communication within the last 30 minutes.
During this period, streaming customers using the UK West (A) cluster as their ingest point, may experience a brief intermittent loss of connectivity. This network disruption is anticipated to last no more than a few seconds, but may last up to 10 minutes if further issues arise at the datacentre.
After the maintenance window, ifyour stream is offline, please first attempt to restart your encoder software. Our telephone emergency/out-of-hours support service is available as usual during this period, but we strongly encourage customers to carry out the aforementioned steps (as well as steps included within your Service Level Agreement/SLA) to avoid any unnecessary out-of-hours charges.
We will post any updates to our status page if necessary, and as they are communicated to us.
This maintenance has no other impact. If your streaming service is using the UK South or UK West (B) network, there will be no impact and you can safely disregard this notice.
Aug 5, 22:00 BST