Monitoring - We have just received an update from The Mediasite confirming that the connectivity issues are now fully resolved and all systems are working normally - you can see their statement below.
If you are having any performance issues with your Myriad Anywhere connection then the first thing to do is to restart the Myriad Anywhere Tunnel connection which you can do from your Myriad Control Panel at https://my.broadcast.radio/station/x/settings/myriad - just click the button with the circular restart icon next to the "Tunnel Software Version" field.
If you are still having any problems then please raise a ticket with us via https://help.broadcastradio.com
Notice from The Mediasite:
We're pleased to confirm that our primary connectivity has now been fully restored and all services are operating normally.
Throughout the disruption, our backup infrastructure ensured that all hosted radio stations remained on air. However, we appreciate that some customers experienced difficulties accessing their remote production, voice-tracking and recording facilities.
If you are still experiencing problems connecting
If you use remote voice-tracking, WebVT or connection tunnel software, please restart these applications now to ensure they reconnect correctly following the restoration of service.
This includes PlayoutONE WebVT, PlayIt Live remote voice-tracking, RCS remote production systems and Myriad RES (Remote Edit Server).
If your connection does not re-establish after restarting the software, please contact our support team.
We sincerely apologise for the inconvenience and disruption this caused, particularly to those who were unable to complete their usual programme preparation.
The issue has now been resolved, and remote access services should be functioning as normal.
Thank you for your patience and understanding while we worked to restore full service.
Kind regards,
Darren Shortt
The Mediasite UK Ltd
Nov 11, 2026 - 10:27 GMT
If you are having any performance issues with your Myriad Anywhere connection then the first thing to do is to restart the Myriad Anywhere Tunnel connection which you can do from your Myriad Control Panel at https://my.broadcast.radio/station/x/settings/myriad - just click the button with the circular restart icon next to the "Tunnel Software Version" field.
If you are still having any problems then please raise a ticket with us via https://help.broadcastradio.com
Notice from The Mediasite:
We're pleased to confirm that our primary connectivity has now been fully restored and all services are operating normally.
Throughout the disruption, our backup infrastructure ensured that all hosted radio stations remained on air. However, we appreciate that some customers experienced difficulties accessing their remote production, voice-tracking and recording facilities.
If you are still experiencing problems connecting
If you use remote voice-tracking, WebVT or connection tunnel software, please restart these applications now to ensure they reconnect correctly following the restoration of service.
This includes PlayoutONE WebVT, PlayIt Live remote voice-tracking, RCS remote production systems and Myriad RES (Remote Edit Server).
If your connection does not re-establish after restarting the software, please contact our support team.
We sincerely apologise for the inconvenience and disruption this caused, particularly to those who were unable to complete their usual programme preparation.
The issue has now been resolved, and remote access services should be functioning as normal.
Thank you for your patience and understanding while we worked to restore full service.
Kind regards,
Darren Shortt
The Mediasite UK Ltd
Nov 11, 2026 - 10:27 GMT
Update - We've just received a status update from The Mediasite: the fibre repair work is underway by the separate connectivity providers, however due to the nature of the damage it is expected that this work will take some time.
Depending on the outcome of their work there may be a brief reconnection at some point within the next few hours prior to full reinstatement.
As soon as we have another update we will post it here.
Nov 10, 2026 - 16:55 GMT
Depending on the outcome of their work there may be a brief reconnection at some point within the next few hours prior to full reinstatement.
As soon as we have another update we will post it here.
Nov 10, 2026 - 16:55 GMT
Update - The internet connection has now been restored using a temporary provision while the engineers continue to work on restoring the main internet connections. This connection uses a temporary IP address and this it is possible that it may reconnect a couple of times over the next few hours.
Myriad Anywhere has already automatically reconnected to the affected Myriad stations as it is designed to deal with Internet connection issues such as this.
We understand from the data centre that it is expected to be several hours before the primary and normal backup connections are fully restored and we will continue to update this status as soon as new information becomes available.
Nov 10, 2026 - 13:41 GMT
Myriad Anywhere has already automatically reconnected to the affected Myriad stations as it is designed to deal with Internet connection issues such as this.
We understand from the data centre that it is expected to be several hours before the primary and normal backup connections are fully restored and we will continue to update this status as soon as new information becomes available.
Nov 10, 2026 - 13:41 GMT
Identified - We are aware of a significant Internet connectivity issue affecting a number of our Myriad Cloud Dedicated customers.
This is due to an third party severing all of the fibre optic lines going into one of the major data centres that we use and is outside of our control.
This affects users hosted out of The Mediasite data centre based in the Chorley, it does not affect any stations hosted in Chicago or London, nor does it affect any Myriad Cloud (Azure Native) stations.
The Mediasite engineers are urgently working to restore connectivity using alternate fibre provision, and we will provide an update as soon as we have more information.
Nov 10, 2026 - 13:29 GMT
This is due to an third party severing all of the fibre optic lines going into one of the major data centres that we use and is outside of our control.
This affects users hosted out of The Mediasite data centre based in the Chorley, it does not affect any stations hosted in Chicago or London, nor does it affect any Myriad Cloud (Azure Native) stations.
The Mediasite engineers are urgently working to restore connectivity using alternate fibre provision, and we will provide an update as soon as we have more information.
Nov 10, 2026 - 13:29 GMT
Myriad Cloud
Operational
Myriad Cloud Playout (Native/Azure based)
Operational
Myriad Cloud (Native/Azure based) Management
Operational
Myriad Cloud Playout (Cloud Dedicated)
Operational
Myriad Anywhere Cloud, Broadcast Radio Live
Operational
Myriad Anywhere Cloud
Operational
Broadcast Radio Live
Operational
Streaming, Web hosting, Apps and smart speaker skills
Operational
Streaming Services
Operational
Streaming Statistics
Operational
Broadcast.Radio websites
Operational
Apps: Apple (iOS) and Google (Android) Apps
Operational
Voice Skills (e.g. Amazon Echo "Alexa" devices)
Operational
Account management, Technical Support and other online services
Operational
Contacting Broadcast Radio
Operational
Online licensing portal
Operational
Online assistant services like SongFacts and SmartInfo
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.