The internet connection has now been restored using a temporary provision while the engineers continue to work on restoring the main internet connections. This connection uses a temporary IP address and this it is possible that it may reconnect a couple of times over the next few hours.
Myriad Anywhere has already automatically reconnected to the affected Myriad stations as it is designed to deal with Internet connection issues such as this.
We understand from the data centre that it is expected to be several hours before the primary and normal backup connections are fully restored and we will continue to update this status as soon as new information becomes available.
Posted Nov 10, 2026 - 13:41 GMT
Identified
We are aware of a significant Internet connectivity issue affecting a number of our Myriad Cloud Dedicated customers.
This is due to an third party severing all of the fibre optic lines going into one of the major data centres that we use and is outside of our control.
This affects users hosted out of The Mediasite data centre based in the Chorley, it does not affect any stations hosted in Chicago or London, nor does it affect any Myriad Cloud (Azure Native) stations.
The Mediasite engineers are urgently working to restore connectivity using alternate fibre provision, and we will provide an update as soon as we have more information.
Posted Nov 10, 2026 - 13:29 GMT
This incident affects: Myriad Cloud (Myriad Cloud Playout (Cloud Dedicated)).