We have received the following critical maintenance notice from The Media Site, who in turn have received a works notice from the data centre that hosts many of The Media Site's customers. This does include some Myriad Cloud Dedicated customers as thes are hosted within that infrastructure.
This is for major planned maintenance power work at the end of September, hence the significant advanced notice.
The Media Site have raised serious operational concerns with the data centre about the duration of this electrical works, and the downtime that that will cause to stations hosted within that environment. They are continuing to actively work with the building's owners to find a resolution, so we expect to update this maintenance notice over the next few weeks as those conversations progress.
** Important steps: **
If your station is hosted on Myriad Cloud Dedicated then you should make sure that your streaming backup file is up to date via https://my.broadcast.radio/station/x/settings/streaming so that your radio station is able to continue playing out while this power maintenance is underway.
If you have migrated to Myriad Cloud Native then this work does not affect you.
This work does NOT affect Myriad Anywhere as this is hosted within Microsoft Azure.
As soon we have more information we will post an update to this announcement.
⚠️ IMPORTANT SERVICE NOTICE – CHORLEY VM CUSTOMERS Sunday 27th September We have been notified by Strawberry Fields Digital Hub of planned electrical works on Sunday 27th September between 9am and 5pm. This ONLY affects Virtual Machines (VMs) hosted at our Chorley data centre. Streaming platforms, websites, mobile apps and VMs hosted in London, Germany and Pittsburgh are unaffected and will continue to operate normally. What is happening? Power to the building needs to be isolated while a new generator changeover system is installed. We have been advised that the isolation is expected to last approximately 4 hours, although the exact duration cannot yet be guaranteed. Our Chorley infrastructure has backup power. However, the building’s air conditioning and data centre cooling will not operate during the power isolation. Without cooling, we cannot safely run the physical server hardware for an extended period. Unless an alternative can be agreed, we will therefore have to carry out a controlled shutdown of the Chorley VM infrastructure. What should Chorley VM customers do? If your VM is responsible for your station’s audio playout or transmission, please start planning an alternative for this period now. Your streaming service itself will remain online, so stations can play audio directly into their streaming platform, bypassing the Chorley VM. Alternatively, you should consider arranging temporary or alternative transmission/playout for the maintenance period. What are we doing about it? We are genuinely sorry that we have to give customers this notice. This maintenance and the decision to isolate power to the building are outside of our control. We are continuing to push back on the proposed arrangements and are actively working with the building to find a way of mitigating or avoiding the outage to our infrastructure. We have explored every practical mitigation route available to us so far and will continue doing so right up until the maintenance takes place. However, ultimately, the building’s electrical supply and cooling infrastructure are not within our control, and we cannot prevent the building operator from carrying out essential electrical work. If we can find a safe way of keeping the Chorley infrastructure operating, we absolutely will. Sunday 27th September Maintenance window: 9:00am–5:00pm Current estimated power isolation: approximately 4 hours We will provide further updates as soon as we receive more information. For now, we strongly recommend that affected Chorley VM customers make contingency plans for their station’s playout during this period.
Darren Shortt Development and Design Phone: +44 01704335900 Email: darren@themediasite.co.uk The Mediasite UK LTD, Strawberry Fields Digital Hub, Lancashire