We have received the following update from our partners at The MediaSite who have now confirmed that they will have electrical generators and custom Air Conditioning on site throughout the planned power works which dramatically reduces the chance of any outages. We would encourage anyone using our Myriad Cloud Dedicated platform to review the below:
Further to our previous communications regarding the planned power works at Strawberry Fields this Sunday, I wanted to send you a copy of the final Risk Assessment and the plan we will be working to throughout the day.
IMPORTANT: Who this affects
This planned work ONLY affects customers with Virtual Machines (VMs) hosted at our Chorley facility.
It does NOT affect VMs hosted in Pittsburgh or London, and it does NOT affect our streaming, Bare Metal Server, app or website customers.
If you do not have a VM hosted in Chorley, your service is not affected by these planned power works.
Planned work window:
Sunday, from 7:30am for approximately 6 hours.
The power isolation may take place at any time from 7:30am during this work window.
The work at Strawberry Fields involves replacing the incoming electrical feeds and backup switching equipment. Unfortunately, to do this, all of the normal and backup power routes into the building have to be switched off while the work takes place.
The outage itself is outside our control, but we have spent a considerable amount of time looking at what we can do to reduce the risk and hopefully keep services running throughout.
We have arranged a 20 kVA temporary generator, a temporary electrical supply into the facility, portable air conditioning and additional fans to keep air moving around the racks.
Andrea and I will both be on site throughout Sunday with our team, along with the electrical contractor, keeping a close eye on the servers, the temporary power and, most importantly, the temperature in the DC.
The Risk Assessment sets out what we are doing, the risks we have identified and the limits we will work to.
View the Full Risk Assessment
I do want to be completely open about one thing. These measures are there to reduce the risk. They cannot guarantee that services will remain online throughout the work.
We are going to do everything we reasonably can to keep services running. However, if the temporary power fails, the cooling cannot cope, or the temperature in the DC continues to rise, there will come a point where we have to shut equipment down rather than risk damaging it.
If we reach that point, we will make that decision based on what is happening in the DC at the time. We will not keep servers running simply because we don't want to take services offline. Protecting the equipment, and making sure we can bring everything back safely afterwards, has to come first.
We have gone through the plan and Risk Assessment with our insurers, Hiscox. They are happy with the measures we are putting in place, provided we follow the plan and the temperature limits we have set.
We are sharing the Risk Assessment with our customers and key stakeholders because I think it is important that everyone can see exactly what we are doing, rather than simply being told that we have a plan.
Updates on Sunday
We will provide updates if anything significant changes during the work, and we will confirm once the work is complete, normal power has been restored and everything is back to normal.
Hopefully, most of what is contained in the Risk Assessment will never need to be used. But given the nature of the work, I would much rather have a detailed plan that we don't need than find ourselves making decisions on the fly on Sunday morning.
Thank you for your patience and understanding.
Kind regards,
Darren Shortt
The Mediasite UK Ltd
Posted Sep 24, 2026 - 11:44 BST