On Tuesday the 10th of November, starting at 10:00 UK time our telco will be replacing one of our core routers that serves part of our online licencing facility.
This work is expected to only take around 15 minutes, however we've been given a two hour window for when this work will be carried out.
During that 15 minute window you may find that online licence renewals for products like Myriad, SmartSign or Encoder are delayed, or you may need to wait a few minutes before retrying. This won't prevent your software from working, it only affects the ability to renew during that window.
This work does not affect Myriad Cloud subscriptions as this works via an entirely different system.
During this time there may be brief moments where the telephone lines are also unavailable as they come in via a related fiber circuit, but you can still reach us via the ticket system if you need us.
If you have any questions at all please don't hesitate to raise a ticket via help.broadcastradio.com
Posted Nov 05, 2026 - 14:25 GMT
This scheduled maintenance affects: Account management, Technical Support and other online services (Contacting Broadcast Radio, Online licensing portal).